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TH.Tai HabershamTECHNOLOGY. BUSINESS. IMPACT.Let’s connect
EXPERIENCE & CAPABILITIES

A career built
at the intersections.

From global IT and field-service transformation to mobile integration and applied AI, the scope has changed. The work has consistently connected technology to how people and organizations operate.

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01 /March 2019–PresentAtlanta, GA
Telecommunications · formerly Cox Communications

Spectrum

Integration Engineer

Technical program and integration work across mobile transformation, customer journeys, launch readiness, and AI-enabled diagnostics.

  • Led mobile migration test strategy, case execution, and triage across Cox and Spectrum teams, helping enable the September 2026 Spectrum Day launch across all legacy Cox markets.
  • Authored 700+ test cases across 20+ enterprise epics spanning mobile launches, wearable activation, trade-in, financing, billing, and customer communications.
  • Aligned product, engineering, QA, operations, and partner teams around customer journeys, dependencies, and launch readiness; led through influence in testing bridges and leadership demonstrations.
  • Designed and shipped the Watch activation RAG system and drove remediation of launch-blocking integration defects.
Spectrum Day · Mobile migration leadershipApple Watch activation RAGCustomer-impact defect leadership
02 /September 2016–March 2019Atlanta, GA
Commercial mechanical services

McKenney’s Inc.

Business Technologist · Internal Product Owner

Internal product ownership and operational transformation at the intersection of field work, systems, and business process.

  • Led the launch of a custom iPad application, eliminating paper workflows for 300+ technicians and reducing processing time by 75%.
  • Automated onboarding in Smartsheet across HR, IT, Accounting, and Service, saving 30+ hours per cycle.
  • Applied Lean and Change Management practices to workflow design, adoption, and improvement.
Field-service digitization
03 /September 2013–September 2016Atlanta, GA
Global medical-device manufacturer

Mölnlycke Health Care

Business Systems Specialist

Global IT delivery, vendor ownership, and enterprise infrastructure initiatives.

  • Partnered with senior leadership on multi-year network infrastructure strategy across international offices.
  • Implemented a cloud-based phone system spanning multiple global sites, owning vendor selection, contract negotiation, requirements, UAT, rollout, and post-launch support.
Global communications & IT delivery
HOW I DO THE WORK

Capabilities with context.

The systems, practices, and tools I bring—and work that shows how I apply them.

01

Program & product

  • Technical program delivery
  • Product operations
  • Dependency & risk management
  • Requirements & acceptance criteria
  • Launch & operational readiness
  • Release coordination
See it in practice
02

Systems & integration

  • Salesforce & CRM
  • Assisted sales & order management
  • Billing & provisioning
  • eSIM / pSIM activation
  • APIs & carrier integrations
  • Adobe Experience Manager
See it in practice
03

AI & automation

  • RAG knowledge systems
  • Knowledge engineering
  • AI-assisted diagnostics
  • ChatGPT & Codex product building
  • Workflow automation
  • Structured runbooks
See it in practice
04

Delivery practices

  • Jira · Confluence · SharePoint
  • Smartsheet
  • SAFe · Scrum · Kanban
  • Lean · Change Management
  • UAT & regression strategy
  • ITIL
See it in practice
ALONGSIDE MY ENTERPRISE WORK

Founder. Coach. Product builder.

Prince Tai Fitness brings my coaching experience into product work. The VIP Client Tracker is an ongoing example of using AI-assisted development to turn domain knowledge into a usable tool.

Explore the product case
PERSONAL AI TOOLING

A career tool I use myself.

This Site combines a private workspace for projects, wins, and evidence with a curated career portfolio. I directed its purpose and requirements and used ChatGPT and Codex to help build it.

Explore this tool’s story
THE NEXT CONVERSATION

Let’s talk about the work
you need to move forward.

Technical programs. Enterprise integration. Practical AI.

Contact Tai Download résumé