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A closer look at how I lead technical programs, reason across systems, build with AI, and connect delivery to business outcomes. Each answer connects to a detailed case study.
13 questions7 bodies of work
How do you lead a complex technical program?
For Spectrum Day, I connected mobile migration strategy, execution, and triage to a business launch.
The Cox-to-Spectrum mobile migration crossed assisted sales, eligibility, porting, activation, billing, customer communications, and partner systems. I curated the test strategy around those customer outcomes, translating evolving requirements into scenarios, account preconditions, execution priorities, and evidence standards.
I led and performed test case execution, coordinated dependencies across Cox and Spectrum teams, and led triage when observed behavior did not match the expected customer result. That required technical depth and a shared execution model across product, engineering, QA, operations, and partners.
Spectrum Day launched in September 2026. My work helped enable the mobile readiness behind that milestone. The senior-level contribution was connecting strategy, delivery, customer risk, and cross-company alignment through to launch.
- How I identify dependency owners
- How I communicate readiness and remaining risk
- How I separate execution progress from completion evidence